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Sitel to Hire 6K Customer Service Reps, 3K Are Remote

Global customer support supervisor Sitel is on a hiring spree, and it’s providing up 1000’s of on-site and distant positions in North America.

The firm plans to fill 6,000 customer-service jobs by the top of the yr. The openings can be found within the U.S. and Canada.

“Approximately half of the positions we are hiring for are remote,” stated Samantha Johnatakis, a senior expertise acquisition supervisor at Sitel, in an e mail.

The firm hires remotely throughout 41 states. California, Connecticut, Maine, Massachusetts, New Hampshire, New York, Oregon, Rhode Island and Washington are excluded, Johntakis stated.

For on-site positions at contact facilities, Sitel is recruiting in these metro areas: Augusta, Georgia; Fishers, Indiana; Knoxville, Tennessee; Las Vegas, Nevada; Spartanburg, South Carolina; Pompano, Florida; and St. Catharines, Ontario, Canada, in accordance to an organization hiring announcement.

Sitel Hiring Spree: Jobs and Requirements

Sitel’s present openings are customer-service associated. Listings within the firm’s job board point out two positions are the first focus of the hiring initiative: customer support representatives and insurance coverage gross sales brokers.

A mixture of full-time, part-time and momentary positions are instantly obtainable.

As a customer-service rep, you’ll assist prospects of third-party corporations through cellphone, e mail, reside chat and social media. You could also be fielding questions on behalf of main manufacturers, akin to Airbnb, Toms or Michelin for instance.

As for the insurance coverage agent place, you’ll be tasked with promoting residence, auto or renters insurance coverage and helping present enrollees with questions associated to their insurance policies. You gained’t want an insurance coverage license on the time of your software, however you’ll need to go the suitable exams and earn a license through the course of your employment.

Both jobs are entry-level, although some expertise is most well-liked. You’ll want to be no less than 18 and have a highschool diploma or GED to qualify.

Pro Tip

To apply, use Sitel’s on-line job board and choose Canada or the U.S. to discover openings close to you.

Based on a whole bunch of self-reported wages on Glassdoor, these positions at Sitel sometimes pay between $10 and $15 an hour — with insurance coverage brokers on the upper finish.

Work-from-home positions at Sitel have particular home-office necessities, together with:

A PC or desktop with Windows 10 and antivirus software program.
A separate 19-inch monitor for a dual-screen setup.
High-speed, hard-wired web connection of no less than three Mbps obtain velocity and 1.5 Mbps add velocity.

Full-time U.S. staff are eligible for advantages together with medical, dental and imaginative and prescient insurance coverage, paid day without work, a 401(okay) retirement plan, worker reductions and extra.

Sitel’s hiring announcement comes on the peak of hiring season amid a flurry of recruitment bulletins from main employers. So far this season, The Penny Hoarder has tallied greater than 550,000 job openings at corporations akin to Amazon, Target, Walmart, UPS, FedEx — and now Sitel.

Adam Hardy is a employees author at The Penny Hoarder. He covers the gig economic system, entrepreneurship and distinctive methods to earn money. Read his ​newest articles right here, or say hello on Twitter @hardyjournalism.

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